3. Your consent
3.1 You, on the basis of your own free will and your requisite consent, agree to disclose your Personal Data to us;
3.4 You agree that our branches, affiliates and employees may contact you in connection with the products and Services that you may be interested in (unless you have indicated in written that you do not want to receive such information).
4. Information Collected
4.2 If you are willing to use the Services offered by this Website, you will be required to fill in and provide the following two categories of information:
4.2.1 Identity Information. Such information can help us verify whether you are eligible to be registered as a member of this Website. It includes but is not limited to your name, residence address, mailing address, other certificates and corresponding numbers thereof that are issued by your country or government to certify your identity information, as well as all other information that can help us to verify your identity (hereinafter referred to as ‘Identity information’).
4.2.2 Service information. Such information helps us to contact you and provide you with the Services, including but not limited to your phone number, fax number, valid email address, mailing address, and information concerning your debit card and/or other accounts (hereinafter collectively referred to as ‘Service information’).
4.3 When you use this Website or the Services this Website offers, we may collect more information necessary from our exclusive mailboxes or in other manners that we consider as in compliance with relevant requirements, for the purpose of improving the functions of this Website, enhancing your experience of using this Website and its Services as well as the security thereof, or as is required by any court order, any applicable law, administrative regulation or any order of any other competent government agency.
4.5 If your Personal Data is located within European Economic Area（“EEA”）. For the Personal Data protected by General Data Protection Regulation (“GDPR”), You have a series of legal rights related to the Personal Data you keep in our Website, including:
1. Obtain information about your processing Personal Data and access the Personal Data you have left in our Website. Please note that in some cases, we have right to refuse requests for access to copies of Personal Data. (Especially information subject to legal professional privileges)
2. If your Personal Date is inaccurate or incomplete, you may ask us to make corrections, but if you need to provide a copy of valid identity documents to prove the authenticity of your Identity Information, please cooperate with us.
3. In some cases we can be asked to delete your Personal Date. Please note that under certain circumstances (e.g. for purposes of public interest, public health or scientific and historical research), we have the right to retain your Personal Date even if you ask us to delete it.
4. In some cases, you can loge an objection to the processing of your Personal Date and ask us to limit the processing of your Personal Date. Similarly, in some cases, we have the right to refuse your request even if you raise objections or ask us to restrict the processing of your Personal Date.
5. Withdraw your Personal Date license.
If there are other legitimate reasons, we also have the right to continue using or processing without your permission. According to the GDPR, in addition to providing systematic Personal Data protection measures, there will be a Data Protection Officer (DPO) to take full responsibility for your Personal Data protection . We will assess all requests and complaints we have received and provide you with timely responses. We may ask you to provide a valid copy of the identity document so that we can fulfill our security obligations and prevent unauthorized data disclosure. We have the right to charge you a reasonable administrative fee if your request for access to data is clearly unfounded or out of our obligation, or if you request us to provide additional copies of your Personal Data. To facilitate the Services, we provide to customers located in the EEA, we request explicit consent for the transfer of Personal Data from the EEA to outside of the area.If you are an individual located in the EEA and you decline to consent to such transfer, you will no longer be able to use xCryptCapital and our Services. You will have the ability to withdraw your digital assets and fiat currency; however, all other functionalities will be disabled.
5.1 When you visit our Website, we use Google stats via cookies to record our performance and check the effect of online advertising. Cookies are a small amount of data that is sent to your browser and stored on your computer hard drive. Only when you use your computer to access our Website can the cookies be sent to your computer hard drive.
5.2 Cookies are usually used to record the habits and preferences of visitors in browsing the items on our Website. The information collected by cookies is non-registered and collective statistical data and does not involve Personal Data.
5.3 Cookies, which enable the Website or Services provider system to recognize your browser and capture and recall information, cannot be used to obtain data on your hard drive, your email address, or your Personal Data. Most browsers are designed to accept cookies. You can opt to set your browser to reject cookies, or to notify you as soon as possible if you are loaded on cookies. However, if you set your browser to disable cookies, it is possible that you may not be able to launch or use some functions of our Website.
6. Purposes of Information
6.1 We will use your information that we collect for the following purposes or in the following ways:
6.1.1 to provide you with our Services through our Website; 6.1.2 to identify and confirm your identity when you use our Website;
6.1.3 to improve and upgrade the Services of the Website (your information and feedback received by us can help us improve the Services of the Website, so that we can more effectively respond to your Services requests and support needs);
6.1.4 to keep statistics relating to the use of our Website and to be used for data analysis carried out in cooperation with government agencies, public affairs institutions;
6.1.5 to personalize your experience (your information will help us to better respond to your personalized needs);
6.1.6 to facilitate transactions (your information, whether public or private, will not be sold, exchanged, transferred, or otherwise provided to any other company on any grounds without your consent, except for where doing so is expressly for the purpose of completing the transaction you require);
6.1.7 to send e-mail regularly (the email address that you provide for the purpose of processing orders may be used to receive information on and updates to your orders, in addition to newsletters, updates, related products or Services information, etc.,that we may send to you from time to time)
6.1.8 to meet other purposes as specified in the User Agreement of this Website and all legal means adopted for satisfying such purposes.
6.2 We do not sell, trade, or otherwise transfer information or allow others to collect, use information; however, such information does not involve the following parties and does not include the following information: our affiliates, trusted third parties who help us operate our websites, manage our business, or provide Services to you, provided that such parties agree to keep such information confidential; When we believe that information disclosure is appropriate, or it is required by any of the applicable laws, regulations, rules or by any order of courts or other competent authorities, and is necessary for executing the strategy of our Website and ensuring the proper functioning of the Website, or as may be necessary for the related parties to provide Services, or for the protection of the rights, property or safety of us or other persons. However, your information will not be provided to other parties for marketing, advertising or other purposes.
6.3 We have implemented international standards to prevent money laundering, terrorist financing and circumventing trade and economic sanctions, which requires us to undertake due diligence on our customers. This may include the use of third-party data and services providers which we will cross-reference with your Personal Data.
6.4 You agree that xCryptCapital has the right to share your Personal Data with: Member of our group, which includes our subsidiaries, holding companies and companies under common control including their respective contractors, affiliates, employees or representatives; Our service providers and other third parties who assist us in providing service to you; Entities in connection with any financing, acquisition or dissolution proceedings which involve disclosing certain portion or all of our business or assets; and Law enforcement agencies and authorities, officers, regulators or other third parties to comply with any law, court order, subpoenas or government requests;
7. Protection of Personal Data
7.1 We adopt appropriate physical, electronic, management and technical measures so as to protect and safeguard the security of your Personal Data. We will, to the greatest extent possible, ensure that any Personal Data collected through our Website shall be free from being subject to nuisance by any third party unrelated to us. The security measures that we may take include but are not limited to:
7.1.1 Physical measures: records of your Personal Data will be stored in a properly locked place.
7.1.2 Electronic measures: The computer data that contain your Personal Data will be stored in computer systems and storage medias that are subject to strict login restrictions.
7.1.3 Management measures: only staff members duly authorized by us can access your Personal Data, and these staff members shall comply with our internal code concerning Personal Data confidentiality.
7.1.4 Technical measures: such encryption techniques as Secure Socket Layer Encryption may be used to convey your Personal Data.
7.1.5 Other measures: our network servers are protected by proper ‘firewall ‘.
7.2 If you are aware of any security flaws in our Website, please contact us immediately so that we can take appropriate action as soon as possible.
9. Communication with Us
9.1 If you have any requests and comments, you can send an email to [email protected] or submot a request here : https://xcryptsupport.zendesk.com/hc/en-us/requests/new , which is the only valid and official email through which we communicate with you, so we will not bear any liability for your failure to using effective contact information, any act or omission.
9.2 We only publish announcements and information on the basis of the valid and effective contact information on this Website or post announcements on this Website; therefore, we shall not be held liable for any loss arising from your trust in the information that has not been obtained through the above-mentioned means.
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